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Order : my server lost?

04/01/2014, 15h53
why no reply ?

02/01/2014, 11h46
Transaction ID: 0V652984VT641515V
I renew my server at Dec.9 Order 24366065
and my server will be expired at 2014-01-19
but I can not visit my server yesterday.
and my server lost in my panel..
I can not find server and log in
server ip:
please check