[ozzie]

Hello,

According to the kimsufi.com contract, which operates under French law, if you have not received your server within 7 days after placing the order, then you are entitled to request a refund. Since this server was delivered in under 7 days I'm afraid you are not eligible for a refund.

Ok, this is fine. I understand. Please ensure that the payment is not recurring, so that I will not be charged again next month.

By the way, you should make it more conspicuous on the website that you do not offer Windows on your servers.

Thanks.

-------------------------------------------------------------------

Ok, c'est très bien. Je comprends. S'il vous plaît assurez-vous que le paiement n'est pas récurrent, de sorte que je ne vais pas être accusé de nouveau le mois prochain.

Par ailleurs, vous devriez en faire plus en vue sur le site Web que vous ne proposez pas de Windows sur vos serveurs.

Merci.

[TomOVH]

Hello,

According to the kimsufi.com contract, which operates under French law, if you have not received your server within 7 days after placing the order, then you are entitled to request a refund. Since this server was delivered in under 7 days I'm afraid you are not eligible for a refund.

[ozzie]

When can I expect to hear a response? Please just cancel my order. I can't take dealing with a company that does not have any line of communication with its customers. Cancel my order immediately and send me a confirmation. Thank you for your attention.
----------------------------------------
Quand puis-je m'attendre à entendre une réponse? S'il vous plaît annuler ma commande seulement. Je ne peux pas prendre face à une société qui n'a pas une ligne de communication avec ses clients. Annuler ma commande immédiatement et envoyez-moi une confirmation. Merci pour votre attention.

[ozzie]

I still have not received confirmation that this order has been cancelled nor a refund.

[ozzie]

Hi,

I've decided to wait for the new OVH.com servers, so please cancel my order and refund my payment.

Thank you,
Ozzie

---------------------------


Bon de commande :

Numéro : 24996077
Date : 08 Janvier 2014 11:54:11

Rubrique Dédié

ABONNEMENT

Serveur Kimsufi - 4G AtomN2800 SoftRaid 2x500 Go - 1 mois

INSTALLATION

Frais d'installation Datacentre France

Domaine Quantité

*001 1

Domaine Quantité

*001 1 *001 1

ABONNEMENT INSTALLATION

PRIX HT TVA (0 % ) TOTAL TTC

Chargement des informations de votre commande en cours

Contact facturation :

Ozzie [address]

Prix HT

13.00 €

13.00 €

Prix HT

9.99 € 0.00 € 9.99 €

13.00 € 9.99 €

22.99 € 0.00 € 22.99 €