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20/01/2014, 11h08
Hi BenF,

As stated in our Terms of Service, we can only grant a refund if a customer is waiting over 7 working days for their server. That was the reason a refund was given in this case.

17/01/2014, 22h45 hmmm this guy got a refund even though he had a server active? how come the rest of us cant get a refund when in the exact same situation

17/01/2014, 13h24

According to the contract, which operates under French law, if you have not received your server within 7 days after placing the order, then you are entitled to request a refund. Since this server was delivered in under 7 days I'm afraid you are not eligible for a refund.

16/01/2014, 20h05
I wish to have a refund, because i thought i was buying Servers from Kimsufi and not OVH. Kimsufi does not have any Terms and conditions, the terms and conditions on Kimsufi website are OVH T&C's and it does not state in them that Kimsufi belongs to OVH in any shape or form