[Helpneeded]

Dear Jenny,
I called OVH.IE where I had or have my original account.

Oddly, I spoke to another Jenny.

This was sent to my registered OVH.IE email. Thanks for your reply.

Hello

Your account has now been validated and VAT has successfully removed from your account.

Any VAT you have already paid (if any), will also be refunded to you. All future orders will now be exempt from VAT

Best regards

Jenny
OVH.ie Support Team

[JennyOVH]

I was already pre authorized by way of my other OVH.IE account I have had since last year. So they knew that VAT does not apply to me.

And yeah, right is right, wrong is wrong....and charging me VAT is wrong. I don't consider asking for my money back as "making so much trouble". They are wrong to take unearned money that they have no right to.

@heise, everyone here has a right to ask for staff. Last I looked you were not staff. Thanks for your input and sharing your issues.
No disrepect intended.

Hello,

Please give me your NIC handles for both accounts or order numbers under both accounts and we can valdidate your accounts that way then

Best Regards

[Helpneeded]

I was already pre authorized by way of my other OVH.IE account I have had since last year. So they knew that VAT does not apply to me.

And yeah, right is right, wrong is wrong....and charging me VAT is wrong. I don't consider asking for my money back as "making so much trouble". They are wrong to take unearned money that they have no right to.

@heise, everyone here has a right to ask for staff. Last I looked you were not staff. Thanks for your input and sharing your issues.
No disrepect intended.

[heise]

Is there any Staff that can directly answer this here?

Is my answer not good enough for you? Everytime people ask for answer from staff. Why? Read 50 threads and you will get a fairly good idea of what to expect from support. Threads with customers complaining about broken HDD not answered within 2-3 weeks. Refunds that take 2 months and more. You really want to make so much trouble for 5 Euro?

If you want official answers, then use the search function. You are not the first with such a question:

http://forum.kimsufi.com/showthread....t-card-dispute

http://forum.kimsufi.com/showthread....Order-25592925

[Helpneeded]

good grief...thanks....Sad cuz I really like my other OVH.

[RawrDragon]

No, there is not - at least not on weekends.
Kimsufi servers are a very basic and cheap offer. Forum support only (if any), no options, no Windows. It can take weeks to get defective hardware such as HDDs replaced.
That's what you paid for.

[Helpneeded]

Is there any Staff that can directly answer this here?
Seeing how there is no phone support for Kimsufi and OVH does not offer phone support for them.

[heise]

Can I get a refund for the 5.00 euro?

I don't think you will get a refund. Just ask them to remove VAT for the future. Write them email at the validation email, which I believe is validation (at) ovh.net for the moment.

[Helpneeded]

KS-3
SUBSCRIPTION 14.99 €
INSTALLATION 9.99 €


PRICE EXCL. VAT 24.98 €
VAT (20 %) 5.00 €
TOTAL INCL. VAT 29.98 €


Was to be 24.98 not the extra 5.00
PP record Authorization To OVH Completed ... -€29.98 EUR

Can I get a refund for the 5.00 euro?

I am a US resident and not subject to VAT's ....I did fill out the registry properly.

Yes, I included my current OVH nickhandle on another account I have.

Please reply OVH.