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Kimsufi - Contact us - broken?

27/11/2014, 20h04
Ok, i have a hardware error.

I write on 2 days 2 Messages at

but I did not even get a confirmation that my request has been received?
A simple confirmation-email! Or better: A ticket or support-request number?

RBX1 - Rack: 14C05 - Server ID: 384914

have a faulty/defect Memory Module - server crashed and reboot, now one memory-module is lost, the server have only 20GB RAM instead 24GB

Bernhard Linz