[heise]

Just be patient. They are slow. They will process it and refund.

[Robert551]

Good luck with that... Might want to contact your credit card company and file a dispute. They won't respond to the contact form, took them about 4-5 weeks to respond to mine.

[djeor]

Invoice: KSEU29151
Date: 21-11-2014
Order Number: 32914620
Payment: Credit/Debit Card

hard disk formatted, no OS installed
I contacted you through http://www.kimsufi.com/en/support/contact_us.xml several days ago, but no reply

please cancel my server and full refund, thanks