[dm221884]

Hello I have already contacted plesk. They told me they can not help me because it depends on a problem on the domain OVH and then contact my provider. Hopefully meet soon

[nowwhat]

Hi,

While waiting for a reply on this forum, also go have a look for the support forum (FAQ) of Plesk. They know a lot about Plesk
We - here - as clients of KS - all use KS servers, but very few use Plesk ....

[dm221884]

Hello Guys, I have a problem with the update of plesk 12.
I have the following log

Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => vendor=parallels
    [6] => --include-components-from-class
    [7] => patched
)

Details: Doing restart of Parallels Installer...
Download del file in corso products.inf3: Error: connect() timed out!, retry...
Error: connect() timed out!, retry...
Error: server response timeout, retry...
Download del file in corso versions.inf3: Error: server response timeout, retry...
Error: server response timeout, retry...
Error: server response timeout, retry...

ERROR: Non è stato possibile leggere l'informazione del prodotto dal file : Can't process products.inf3: Non è stato possibile scaricare il pacchetto ftp://parallels.mirrors.ovh.net/parallels/products.inf3:
server response timeout

Can't process versions.inf3: Non è stato possibile scaricare il pacchetto ftp://parallels.mirrors.ovh.net/parallels/versions.inf3:
server response timeout


Non tutti i pacchetti sono stati installati.
Risolvi questo problema e prova a installare i pacchetti di nuovo.
Se non riesci a risolvere il problema da solo, contatta il supporto tecnico del prodotto per richiedere assistenza.

I followed some guide on the forum. I aggiuto already in hosts ip additional but continues to deny the connection.
How can I fix?

account "dm146064-ovh"