[heise]

You are complaining in the wrong place. They don't read this forum here. Besides the need to report anything over their website -> support , I would suggest to investigate beforehand. Server is paid? For hardware diagnostic, see unofficial FAQ.

[poggi37]

kimsufi server offline since 7-12-2014

it don't respond to ping
can you do something? because i've on it a website and i need that it's online

thanks