[janus57]

Everything works fine, I can ssh into it and my website is up and running, is just the online control panel that does not show when I log into my account.
For the auto renewal date I may be wrong, but I have a feeling that was around that date.
Can you give me the link on where to contact them because I am not sure where is it

Thanks for your help

Hello,

it's here : http://www.kimsufi.com/en/support/contact_us.xml

Cordially, janus57

[Timmy_D_law]

Hello,

you need to contact the support (by the website, not the forum).

Only the support team can help you.

Auto renew was introduce in october, not August2014, are you sure you server is still online ?
You have SSH access to it ?
You have the server IP ?

Cordially, janus57

Everything works fine, I can ssh into it and my website is up and running, is just the online control panel that does not show when I log into my account.
For the auto renewal date I may be wrong, but I have a feeling that was around that date.
Can you give me the link on where to contact them because I am not sure where is it

I checked the payments emails and indeed I got automated payments from November 2014, so I opted for the auto renewal around October 2014. If it is of help my payments have gone to paypal@OVH.net

Thanks for your help

[janus57]

Hello,

you need to contact the support (by the website, not the forum).

Only the support team can help you.

Auto renew was introduce in october, not August2014, are you sure you server is still online ?
You have SSH access to it ?
You have the server IP ?

Cordially, janus57

[Timmy_D_law]

Hello,

the first time you use the manager, it was on kimsufi.com or ovh.com ?

You KS name == the name of your server juste after the delivery, not your NicHandle.

When your server "vanished" from the manager ?

Cordially, janus57

The first time I logged was with kimsufi.com, I never bought a server form ovh.com.
I can't see the dashboard since I opted for the auto renewal method, which was around August 2014.

[janus57]

Hello,

the first time you use the manager, it was on kimsufi.com or ovh.com ?

You KS name == the name of your server juste after the delivery, not your NicHandle.

When your server "vanished" from the manager ?

Cordially, janus57

[Timmy_D_law]

Hello,

are you sure your KS is on the new manager ??

What is the name of your KS ?
ksxxxx or nsxxx.ip ?

And french and english website form are the same with the same delay (1 to 3 week).

P.S. website and not forum

Cordially, janus57

Thanks for the replay

My KS name is : nr18455-ks.
IP is: 91.121.78.111
I am not sure if my KS is on the new manager, I could not see my control panel since i opted fort he automatic renewal plan.

[janus57]

Hello,

are you sure your KS is on the new manager ??

What is the name of your KS ?
ksxxxx or nsxxx.ip ?

And french and english website form are the same with the same delay (1 to 3 week).

P.S. website and not forum

Cordially, janus57

[heise]

Contact them over their website. Best in french (google translate can help) and report your problem.

[Timmy_D_law]

You have servers with Kimsufi? When will they expire?

I own one for almost a year, I got my website running and ssh, so I can remotely access to it but I can not see the web graphical panel in my Kimsufi account.
I remember the last time I was able to view the web panel was when I set up monthly auto renewal and from then I can not longer view the web panel.

When i click on "NEW Opt for the automatic renewal of your services. Activate it now!" it leads me the my service page with all the pages blank

[heise]

You have servers with Kimsufi? When will they expire?

[Timmy_D_law]

Has been a while since the last time I was able to view the GUI in my web control panel.
What I have been shown is :

NEW Opt for the automatic renewal of your services. Activate it now!
You don't seem to have any servers, you can purchase one here.

If you encounter any errors, you can contact the support team via the forum.

Has been like that since I chose auto renewal. How can I get the control panel back ?

Thanks