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Renewing server did not apply


NightWolf105
10/12/2014, 05h29
Hello! It appears that one of my dedicated servers has failed to renew itself when it was paid. Paypal transaction ID #0TY20919PG8036 was properly sent, however I recieved a greeting email when I paid as if I was a brand new customer with "We confirm the receipt of your payment corresponding to order number 33591225" when it was only a server renewal. The server in question should be renewed and under my manager, it is stated as "expired."

When clicking renew, I am greeted with this error: http://i.imgur.com/9vTYHOu.png

The same can be said for another one of my servers (ns505728.ip-192-99-3.net) which I have just renewed with paypal transaction ID #95M71480SJ249352E. This one also looks like the panel did not even receive the payment, despite the payment being confirmed and completed on