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An intervention carried out for hours. Without asking ! How much longer ???

11/12/2014, 07h29
, that was the first thing I did

11/12/2014, 05h04
You can disable server monitoring within manager.

10/12/2014, 18h53
I've paid for dedicated server, used template and server crashed, now when I'm trying to reinstall/reboot I'm getting an intervention notice.

For hours.

That is some kind of a joke as I'm paying for WORKING server not some stupid intervention notice for hours.

First I would like to know when someone will check this

Secondly how can I turn off those stupid interventions (if I will need help, I will ask for help)

Third will I get refund for lost time due to your fault (I've used template, clicked install and server is out for hours).