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OVH refused refund and broke EU law (online selling regulations). Is it common ?

12/12/2014, 12h57
No system installed, server provided after 20 seconds, returning as it is too weak machine plus their UK panel is offline almost all the time.

I've sent refund request and they refused.

Now I'm not sure if they breaking the law on purpose or what ?

Any one know their company full details so I can contact with French consumer watch dogs.