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Why I have to pay TVA again?

12/12/2014, 14h30
My email address is "olheisi@gmail.com", ID: "lm156423-ks".
I had sent an email which contains a photo of my ID Card, and since then my TVA is removed, but today when I try to make an order again, I found that I still have to pay TVA, why is that and what should I do?