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Validation email address and waiting time

22/12/2014, 21h28
I ordered a kimsufi server on 12/09 and I sent my validation details to customersupport@ovh.co.uk - as signed in the email I got. Later I asked about validation progress using kimsufi's support form around 12/16. I still didn't get a reply from either of those. So I have two questions:
1. Where should have I sent validation details? Email I got did not exactly specify where it should have been sent and there are many different possible addresses (3 in the mail, I heard about validation@ovh.net and there is also kimsufi support contact form).
2. If you got your kimsufi server validated recently (this month), can you post how much time it took in your case? I'd like to get an approximate of current validation queue length.