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Incident matériel - Disque dur défectueux


janus57
07/01/2015, 15h13
Citation Envoyé par axovh
Les sauvegardes sont déjà faîtes et plutôt 30 fois qu'une .

Pas de réponse du support pour le moment, pas même une réponse automatique de prise en compte de l'incident . C'est normal docteur ?
Bonjour,

oui pas de réponse automatique.

Rappel : les KS n'ont plus de SLA donc cela peu prendre plusieurs jours.

Cordialement, janus57

axovh
07/01/2015, 14h54
Les sauvegardes sont déjà faîtes et plutôt 30 fois qu'une .

Pas de réponse du support pour le moment, pas même une réponse automatique de prise en compte de l'incident . C'est normal docteur ?

BBR
05/01/2015, 12h52
mon avis, pas forcément éclairé : avec toutes ces erreurs, je ferai d'urgence des sauvegardes si ce n'est pas déjà fait ^^

axovh
05/01/2015, 10h37
Bonjour BBR,

En parallèle de ma demande auprès du support, je voulais avoir l'avis éclairé de la communauté.

BBR
05/01/2015, 10h22
à envoyer sur le lien d'ouverture de ticket (voir post : contacter le support)

axovh
05/01/2015, 10h03
Bonjour,

Je viens de réaliser les tests suivants sur mon Kimsufi (1 disque dur simple) qui pour moi a tous les signes d'un disque dur défectueux qui ne va pas tarder à lâcher ...

J'ai des erreurs de lecture/écriture aléatoires et à répétition, le serveur ne réponds plus ponctuellement alors que tout est OK après un reboot, de simple commande linux ne veulent plus s'éxécuter alors qu'après un reboot tout est OK. Obliger de réaliser un reboot Hardware depuis l'espace client Kimsufi.

Voici les test et leurs résultats :

Mon disque dur
Code:
root@nsXXXXXX:~# fdisk -l

Disk /dev/sda: 1000.2 GB, 1000204886016 bytes
255 heads, 63 sectors/track, 121601 cylinders, total 1953525168 sectors
Units = sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x00063278

   Device Boot      Start         End      Blocks   Id  System
/dev/sda1   *        4096    40962047    20478976   83  Linux
/dev/sda2        40962048  1952471039   955754496   83  Linux
/dev/sda3      1952471040  1953517567      523264   82  Linux swap / Solaris
Test S.M.A.R.T.
Code:
root@nsXXXXXX:~# smartctl -a -d ata /dev/sda
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.10.23-xxxx-grs-ipv6-64] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Device Model:     ST31000524AS
Serial Number:    6VPJ5NWM
LU WWN Device Id: 5 000c50 04a027cb5
Firmware Version: JC4B
User Capacity:    1 000 204 886 016 bytes [1,00 TB]
Sector Size:      512 bytes logical/physical
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Mon Jan  5 09:42:05 2015 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  600) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 167) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x103f) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   109   099   006    Pre-fail  Always       -       211272044
  3 Spin_Up_Time            0x0003   100   100   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       40
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   088   060   030    Pre-fail  Always       -       721129196
  9 Power_On_Hours          0x0032   072   072   000    Old_age   Always       -       25091
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       40
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   090   090   000    Old_age   Always       -       10
188 Command_Timeout         0x0032   100   098   000    Old_age   Always       -       42950328331
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   073   056   045    Old_age   Always       -       27 (Min/Max 23/34)
194 Temperature_Celsius     0x0022   027   044   000    Old_age   Always       -       27
195 Hardware_ECC_Recovered  0x001a   023   019   000    Old_age   Always       -       211272044
197 Current_Pending_Sector  0x0012   098   092   000    Old_age   Always       -       118
198 Offline_Uncorrectable   0x0010   098   092   000    Old_age   Offline      -       118
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       118171730207332
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       2719382321
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       3958776692

SMART Error Log Version: 1
ATA Error Count: 10 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 10 occurred at disk power-on lifetime: 24683 hours (1028 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      00:00:39.850  READ DMA EXT
  c8 00 08 18 4c c4 e0 00      00:00:39.822  READ DMA
  c8 00 08 50 1b c1 e1 00      00:00:39.821  READ DMA
  27 00 00 00 00 00 e0 00      00:00:39.820  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:39.812  IDENTIFY DEVICE

Error 9 occurred at disk power-on lifetime: 24683 hours (1028 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      00:00:36.852  READ DMA EXT
  25 00 20 ff ff ff ef 00      00:00:36.851  READ DMA EXT
  25 00 08 ff ff ff ef 00      00:00:36.851  READ DMA EXT
  25 00 20 ff ff ff ef 00      00:00:36.851  READ DMA EXT
  25 00 08 ff ff ff ef 00      00:00:36.851  READ DMA EXT

Error 8 occurred at disk power-on lifetime: 24323 hours (1013 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      00:00:39.671  READ DMA EXT
  c8 00 10 70 8a c5 e1 00      00:00:39.661  READ DMA
  c8 00 08 18 4c c4 e0 00      00:00:39.660  READ DMA
  c8 00 10 f0 f8 04 e0 00      00:00:39.653  READ DMA
  c8 00 10 b0 88 c5 e1 00      00:00:39.628  READ DMA

Error 7 occurred at disk power-on lifetime: 24323 hours (1013 days + 11 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 20 ff ff ff ef 00      00:00:36.853  READ DMA EXT
  25 00 08 ff ff ff ef 00      00:00:36.852  READ DMA EXT
  25 00 20 ff ff ff ef 00      00:00:36.852  READ DMA EXT
  25 00 08 ff ff ff ef 00      00:00:36.852  READ DMA EXT
  25 00 20 ff ff ff ef 00      00:00:36.851  READ DMA EXT

Error 6 occurred at disk power-on lifetime: 23849 hours (993 days + 17 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      00:00:40.171  READ DMA EXT
  c8 00 08 18 4c c4 e0 00      00:00:40.170  READ DMA
  c8 00 10 30 8d c5 e1 00      00:00:40.169  READ DMA
  27 00 00 00 00 00 e0 00      00:00:40.168  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:00:40.160  IDENTIFY DEVICE

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%     16692         -
# 2  Short offline       Completed without error       00%     16686         -
# 3  Short offline       Completed without error       00%     16686         -
# 4  Short offline       Completed without error       00%      3257         -
# 5  Short offline       Completed without error       00%      3250         -
# 6  Short offline       Completed without error       00%      3250         -
# 7  Short offline       Completed without error       00%       103         -
# 8  Short offline       Completed without error       00%        96         -
# 9  Short offline       Completed without error       00%        96         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
Vitesse de lecture :
Code:
root@nsXXXXXX:~# hdparm -tT /dev/sda

/dev/sda:
 Timing cached reads:   1622 MB in  2.00 seconds = 810.83 MB/sec
 Timing buffered disk reads: 188 MB in  3.01 seconds =  62.37 MB/sec
Espace disque :
Code:
root@nsXXXXXX:~# df -h
Filesystem      Size  Used Avail Use% Mounted on
rootfs           20G  1,2G   17G   7% /
/dev/root        20G  1,2G   17G   7% /
devtmpfs        988M  4,0K  988M   1% /dev
none            198M  224K  198M   1% /run
none            5,0M     0  5,0M   0% /run/lock
none            989M     0  989M   0% /run/shm
/dev/sda2       898G  598M  851G   1% /home
Vous en pensez quoi ? Vous confirmez mon diagnostic ?