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siteXmedia
18/04/2015, 23h02
Citation Envoyé par siteXmedia
I had a hardware incident a few days ago and was told that the server needs a new hard drive. I have backed up all the data and sent a ticket to ask support to action the hard disk replacement.

I fail to get a response to my tickets, my experience with support has been quite good. but this has turned a bit sour.

My contract is up on Sunday, you send me auto reminders to renew, but there is no point, if it is not working.

My customer id is tr48814-ks
Still no response, so no intention to renew the service

siteXmedia
17/04/2015, 17h22
I had a hardware incident a few days ago and was told that the server needs a new hard drive. I have backed up all the data and sent a ticket to ask support to action the hard disk replacement.

I fail to get a response to my tickets, my experience with support has been quite good. but this has turned a bit sour.

My contract is up on Sunday, you send me auto reminders to renew, but there is no point, if it is not working.

My customer id is tr48814-ks