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What is even going on, submit a ticket 17th STILL no reply

21/04/2015, 22h26
Translate and you have it.
Support = definitely, yes .....
When ? Well, all you get is (better) understanding about the (price) / (support performance). Normally, it takes some days.

21/04/2015, 21h42
Ticket ID 408377

Sent on the 17th for an simple email change on my account still no reply or anything updated, this is ridiculous you call this support ?