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Error email message after renewing my server Please Help


BFR1028
11/05/2015, 14h03
After renewing one of my servers the next day I got this letter

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SAS OVH - http://www.kimsufi.com/en/
2 rue Kellermann
BP 80157
59100 Roubaix

Dear Sir / Madam,

Welcome to OVH!

We confirm the receipt of your payment corresponding to
order number 38569466

The order is now in progress. It will be completed shortly subject to availability.

We would like to thank you for choosing OVH.

Best regards,

Customer service Kimsufi.com
Contact: http://forum.kimsufi.com
From Monday to Friday: 9h00 - 20h00
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I dint order a new server I renewed an existing one.
Then I check the renewal page and saw this

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Error

No service has been found for the domain ns374854.ip-91-121-156.eu
No service has been found for the domain ns374854.ip-91-121-156.eu
Re-enter the domain name if it's a typing error

Information

The service ns374854.ip-91-121-156.eu is not renewable: This service is not renewable.
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What is going on here ? I had 5 days to renew.
I have a Fully Qualified Domain with an SSL certificate Attached to this server.
I don't want a new server I need to renew the existing one. It can be found and still works..


Please help I cant afford to lose this server

Keith