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Hard drive replace - one week is not enough time?


draco
20/05/2015, 21h31
No need any help. Faster way was set up to boot with clean (dd /dev/zero /dev/sda) hd and turned on monitoring. Close any "ticket" which don't come to me.

draco
20/05/2015, 14h52
I didn't get any ticket. T_T

Backups are made.

I don't know, maybe that mysterious tickets are in new kimsufi manager which I don't have access to that, I only have OVH account credentials and there is no ticket in help section. If it supposed to be sent by email - I didn't received anything that I can reply even in spam.

Fabian
20/05/2015, 14h28
Can you post result of smartctl -a -d ata /dev/sda in support ticket ?
Support is not made on forum.
Drive is broken so we need you made an external backup and confirm it on support ticket before component change.

Fabian

draco
20/05/2015, 13h14
There is only one drive.

Output of the command:
https://dl.dropboxusercontent.com/u/1353243/smart2.txt

draco
20/05/2015, 13h07
There is only one drive.

Code:
root@rescue:~# smartctl -a -d ata /dev/sda
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.14.32-xxxx-std-ipv6-64-rescue] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda 7200.12
Device Model:     ST31000524AS
Serial Number:    9VPD1BAV
LU WWN Device Id: 5 000c50 035bb9d75
Firmware Version: JC4B
User Capacity:    1,000,204,886,016 bytes [1.00 TB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Wed May 20 12:06:16 2015 CEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.
See vendor-specific Attribute list for failed Attributes.

General SMART Values:
Offline data collection status:  (0x82) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (  600) seconds.
Offline data collection
capabilities:                    (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 169) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x103f) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   117   091   006    Pre-fail  Always       -       150913166
  3 Spin_Up_Time            0x0003   100   100   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       34
  5 Reallocated_Sector_Ct   0x0033   020   020   036    Pre-fail  Always   FAILING_NOW 3292
  7 Seek_Error_Rate         0x000f   084   060   030    Pre-fail  Always       -       311211463
  9 Power_On_Hours          0x0032   062   062   000    Old_age   Always       -       33310
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       34
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   001   001   000    Old_age   Always       -       711
188 Command_Timeout         0x0032   100   096   000    Old_age   Always       -       1129594028301
189 High_Fly_Writes         0x003a   062   062   000    Old_age   Always       -       38
190 Airflow_Temperature_Cel 0x0022   070   049   045    Old_age   Always       -       30 (Min/Max 29/33)
194 Temperature_Celsius     0x0022   030   051   000    Old_age   Always       -       30 (0 24 0 0)
195 Hardware_ECC_Recovered  0x001a   030   019   000    Old_age   Always       -       150913166
197 Current_Pending_Sector  0x0012   100   092   000    Old_age   Always       -       1
198 Offline_Uncorrectable   0x0010   100   092   000    Old_age   Offline      -       1
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       225704826405467
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       1116956361
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       3952628944

SMART Error Log Version: 1
ATA Error Count: 24 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 24 occurred at disk power-on lifetime: 33112 hours (1379 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      00:01:18.200  READ DMA EXT
  27 00 00 00 00 00 e0 00      00:01:18.199  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:01:18.191  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:01:18.186  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      00:01:18.163  READ NATIVE MAX ADDRESS EXT

Error 23 occurred at disk power-on lifetime: 33112 hours (1379 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      00:01:15.320  READ DMA EXT
  27 00 00 00 00 00 e0 00      00:01:15.319  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:01:15.311  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:01:15.306  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      00:01:15.283  READ NATIVE MAX ADDRESS EXT

Error 22 occurred at disk power-on lifetime: 33112 hours (1379 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      00:01:12.448  READ DMA EXT
  27 00 00 00 00 00 e0 00      00:01:12.446  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:01:12.438  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:01:12.433  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      00:01:12.406  READ NATIVE MAX ADDRESS EXT

Error 21 occurred at disk power-on lifetime: 33112 hours (1379 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      00:01:09.551  READ DMA EXT
  27 00 00 00 00 00 e0 00      00:01:09.550  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:01:09.542  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:01:09.536  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      00:01:09.510  READ NATIVE MAX ADDRESS EXT

Error 20 occurred at disk power-on lifetime: 33112 hours (1379 days + 16 hours)
  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 ff ff ff 0f  Error: UNC at LBA = 0x0fffffff = 268435455

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  25 00 08 ff ff ff ef 00      00:01:06.671  READ DMA EXT
  27 00 00 00 00 00 e0 00      00:01:06.670  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      00:01:06.662  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      00:01:06.655  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      00:01:06.630  READ NATIVE MAX ADDRESS EXT

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%      1007         -
# 2  Short offline       Completed without error       00%       999         -
# 3  Short offline       Completed without error       00%       999         -
# 4  Short offline       Completed without error       00%         5         -
# 5  Short offline       Completed without error       00%         2         -
# 6  Short offline       Completed without error       00%         2         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

Fabian
20/05/2015, 13h00
Ticket on support has been taken in charge.

You gave same informations as on forum.
Your smartctl -A /dev/sda seems mentionning drive failure, but we need complete result smartctl -a -d ata /dev/sda to have serial drive number.
If there is two drives or more, we need this informations to shedule datacenter intervention.
Can you post result of smartctl -a -d ata /dev/sda in support ticket and i will follow it ?

Regards,
Fabian

draco
20/05/2015, 12h15
KS which was running fine from September 2011 (ks3094713)
ks3094713.kimsufi.com

That's enough? I don't see any other server ID from managerv3 or v5.

//

And yes, no ticket or confirmation for me - only page after sending that wished me nice day -_-

nowwhat
20/05/2015, 12h07
??
Give the at least something so some one can identify you (among the 350 200 KS users).

Just 'draco' won't do.

What is your server ID (something like ns311465.ip-188-165-201.eu) ? IP ?

When you luanched a ticket, you diodn't get back a ticket number ?

draco
20/05/2015, 11h58
I don't know what do you mean.

I don't have any order/bill - I'm talking about replace hard drive in KS which was running fine from September 2011 (ks3094713) and is paid up to 15.06.2015. I reported that fact in two places as I mentioned it the topic post. I don't have any reply from anyone about it. No ticket, nothing.

Fabian
20/05/2015, 11h47
Hi,

Can you mention an information to find you like a bill/order number ?

Regards,
Fabian

draco
20/05/2015, 09h29
Hi,

How much time it takes to replace hard drive? One week is not enough? I know it's a low cost service but I'm not a charity at all and I don't like paying for sth that I can't use. I used form from: http://www.kimsufi.com/en/support/contact_us.xml - that wished me nice day after sending request, no confirmation, no ticket - cool. I asked guys from business support (I't a KS from late 2011 with old/regular ovh panel), that req was pass on to KS guys - still nothing happened.

I want refund for that week and any next day that I can't use my KS.

Code:
root@rescue:/# uptime
 08:28:24 up 7 days, 19:00,  7 users,  load average: 0.00, 0.01, 0.05
(One day took a backup)

Code:
root@rescue:/# smartctl -A /dev/sda
smartctl 5.41 2011-06-09 r3365 [x86_64-linux-3.14.32-xxxx-std-ipv6-64-rescue] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF READ SMART DATA SECTION ===
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   117   091   006    Pre-fail  Always       -       150913166
  3 Spin_Up_Time            0x0003   100   100   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       34
  5 Reallocated_Sector_Ct   0x0033   020   020   036    Pre-fail  Always   FAILING_NOW 3292
  7 Seek_Error_Rate         0x000f   084   060   030    Pre-fail  Always       -       311209947
  9 Power_On_Hours          0x0032   062   062   000    Old_age   Always       -       33305
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   100   020    Old_age   Always       -       34
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   001   001   000    Old_age   Always       -       711
188 Command_Timeout         0x0032   100   096   000    Old_age   Always       -       1129594028301
189 High_Fly_Writes         0x003a   062   062   000    Old_age   Always       -       38
190 Airflow_Temperature_Cel 0x0022   070   049   045    Old_age   Always       -       30 (Min/Max 29/33)
194 Temperature_Celsius     0x0022   030   051   000    Old_age   Always       -       30 (0 24 0 0)
195 Hardware_ECC_Recovered  0x001a   031   019   000    Old_age   Always       -       150913166
197 Current_Pending_Sector  0x0012   100   092   000    Old_age   Always       -       1
198 Offline_Uncorrectable   0x0010   100   092   000    Old_age   Offline      -       1
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       248231929872983
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       1116956361
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       3952628944
Sorry for my english.