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janus57
03/06/2015, 14h40
Hello,

contact directly the support for broken HDD and read the FAQ on KS website before.

Cordially, janus57

VeNoMZiTo
03/06/2015, 14h35
I have harddisk broken. I paste smartctl output. My server is: Datacenter: RBX3 Rack: 42B12 Server ID: 352714

> rescue-bsd# smartctl -a /dev/ada1
> smartctl 6.3 2014-07-26 r3976 [FreeBSD 10.1-RELEASE amd64] (local build)
> Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org
>
> === START OF INFORMATION SECTION ===
> Model Family: Toshiba 3.5" HDD DT01ACA...
> Device Model: TOSHIBA DT01ACA100
> Serial Number: 336VUVYRS
> LU WWN Device Id: 5 000039 ff2f67945
> Firmware Version: MS2OA750
> User Capacity: 1,000,204,886,016 bytes [1.00 TB]
> Sector Sizes: 512 bytes logical, 4096 bytes physical
> Rotation Rate: 7200 rpm
> Form Factor: 3.5 inches
> Device is: In smartctl database [for details use: -P show]
> ATA Version is: ATA8-ACS T13/1699-D revision 4
> SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
> Local Time is: Tue May 26 09:46:05 2015 CEST
> SMART support is: Available - device has SMART capability.
> SMART support is: Enabled
>
> === START OF READ SMART DATA SECTION ===
> SMART overall-health self-assessment test result: PASSED
>
> General SMART Values:
> Offline data collection status: (0x82)Offline data collection activity
> was completed without error.
> Auto Offline Data Collection: Enabled.
> Self-test execution status: ( 0)The previous self-test routine completed
> without error or no self-test has ever
> been run.
> Total time to complete Offline
> data collection: ( 7653) seconds.
> Offline data collection
> capabilities: (0x5b) SMART execute Offline immediate.
> Auto Offline data collection on/off support.
> Suspend Offline collection upon new
> command.
> Offline surface scan supported.
> Self-test supported.
> No Conveyance Self-test supported.
> Selective Self-test supported.
> SMART capabilities: (0x0003)Saves SMART data before entering
> power-saving mode.
> Supports SMART auto save timer.
> Error logging capability: (0x01)Error logging supported.
> General Purpose Logging supported.
> Short self-test routine
> recommended polling time: ( 1) minutes.
> Extended self-test routine
> recommended polling time: ( 128) minutes.
> SCT capabilities: (0x003d)SCT Status supported.
> SCT Error Recovery Control supported.
> SCT Feature Control supported.
> SCT Data Table supported.
>
> SMART Attributes Data Structure revision number: 16
> Vendor Specific SMART Attributes with Thresholds:
> ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
> 1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
> 2 Throughput_Performance 0x0005 141 141 054 Pre-fail Offline - 72
> 3 Spin_Up_Time 0x0007 130 130 024 Pre-fail Always - 183 (Average 170)
> 4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 20
> 5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 53
> 7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
> 8 Seek_Time_Performance 0x0005 118 118 020 Pre-fail Offline - 33
> 9 Power_On_Hours 0x0012 098 098 000 Old_age Always - 15962
> 10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
> 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 20
> 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 290
> 193 Load_Cycle_Count 0x0012 100 100 000 Old_age Always - 290
> 194 Temperature_Celsius 0x0002 200 200 000 Old_age Always - 30 (Min/Max 17/40)
> 196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 56
> 197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 96
> 198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 98
> 199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
>
> SMART Error Log Version: 1
> ATA Error Count: 47 (device log contains only the most recent five errors)
> CR = Command Register [HEX]
> FR = Features Register [HEX]
> SC = Sector Count Register [HEX]
> SN = Sector Number Register [HEX]
> CL = Cylinder Low Register [HEX]
> CH = Cylinder High Register [HEX]
> DH = Device/Head Register [HEX]
> DC = Device Command Register [HEX]
> ER = Error register [HEX]
> ST = Status register [HEX]
> Powered_Up_Time is measured from power on, and printed as
> DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
> SS=sec, and sss=millisec. It "wraps" after 49.710 days.
>
> Error 47 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 e0 20 dc 9a 01 Error: UNC at LBA = 0x019adc20 = 26926112
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:49.926 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:49.924 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:45.627 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:45.625 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:40.854 READ FPDMA QUEUED
>
> Error 46 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 f8 08 dc 9a 01 Error: UNC at LBA = 0x019adc08 = 26926088
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:45.627 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:45.625 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:40.854 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:40.853 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:36.572 READ FPDMA QUEUED
>
> Error 45 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 e0 20 dc 9a 01 Error: UNC at LBA = 0x019adc20 = 26926112
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:40.854 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:40.853 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:36.572 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:36.570 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:32.787 READ FPDMA QUEUED
>
> Error 44 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 f8 08 dc 9a 01 Error: UNC at LBA = 0x019adc08 = 26926088
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:36.572 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:36.570 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:32.787 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:32.785 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:28.969 READ FPDMA QUEUED
>
> Error 43 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 00 00 dc 9a 01 Error: UNC at LBA = 0x019adc00 = 26926080
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:32.787 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:32.785 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:28.969 READ FPDMA QUEUED
> 60 00 b0 00 db 9a 40 00 04:44:28.969 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:28.967 READ LOG EXT
>
> SMART Self-test log structure revision number 1
> Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
> # 1 Short offline Completed without error 00% 123 -
> # 2 Short offline Completed without error 00% 122 -
> # 3 Short offline Completed without error 00% 122 -
> # 4 Short offline Completed without error 00% 6 -
> # 5 Short offline Completed without error 00% 6 -
>
> SMART Selective self-test log data structure revision number 1
> SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
> 1 0 0 Not_testing
> 2 0 0 Not_testing
> 3 0 0 Not_testing
> 4 0 0 Not_testing
> 5 0 0 Not_testing
> Selective self-test flags (0x0):
> After scanning selected spans, do NOT read-scan remainder of disk.
> If Selective self-test is pending on power-up, resume after 0 minute delay.

nowwhat
03/06/2015, 11h19


Well, now, for me, your post disappeared.

VeNoMZiTo
03/06/2015, 10h44
Thanks!. I updated my post.

nowwhat
03/06/2015, 10h27
Hi,

Are you aware of the fact that nobody can identify you or your server - you didn't mention a server Id or NIC !?

It can take a couple of days before they get back to you.

VeNoMZiTo
02/06/2015, 11h09
I try on http://www.kimsufi.com/es/soporte/contactar.xml but nobody there...

Datacenter
RBX 3
Rack
42B12
ID del servidor
352714

I have one of my hardisk broken. I paste the output of smartctl. Please give me a solution:

> rescue-bsd# smartctl -a /dev/ada1
> smartctl 6.3 2014-07-26 r3976 [FreeBSD 10.1-RELEASE amd64] (local build)
> Copyright (C) 2002-14, Bruce Allen, Christian Franke, www.smartmontools.org
>
> === START OF INFORMATION SECTION ===
> Model Family: Toshiba 3.5" HDD DT01ACA...
> Device Model: TOSHIBA DT01ACA100
> Serial Number: 336VUVYRS
> LU WWN Device Id: 5 000039 ff2f67945
> Firmware Version: MS2OA750
> User Capacity: 1,000,204,886,016 bytes [1.00 TB]
> Sector Sizes: 512 bytes logical, 4096 bytes physical
> Rotation Rate: 7200 rpm
> Form Factor: 3.5 inches
> Device is: In smartctl database [for details use: -P show]
> ATA Version is: ATA8-ACS T13/1699-D revision 4
> SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
> Local Time is: Tue May 26 09:46:05 2015 CEST
> SMART support is: Available - device has SMART capability.
> SMART support is: Enabled
>
> === START OF READ SMART DATA SECTION ===
> SMART overall-health self-assessment test result: PASSED
>
> General SMART Values:
> Offline data collection status: (0x82)Offline data collection activity
> was completed without error.
> Auto Offline Data Collection: Enabled.
> Self-test execution status: ( 0)The previous self-test routine completed
> without error or no self-test has ever
> been run.
> Total time to complete Offline
> data collection: ( 7653) seconds.
> Offline data collection
> capabilities: (0x5b) SMART execute Offline immediate.
> Auto Offline data collection on/off support.
> Suspend Offline collection upon new
> command.
> Offline surface scan supported.
> Self-test supported.
> No Conveyance Self-test supported.
> Selective Self-test supported.
> SMART capabilities: (0x0003)Saves SMART data before entering
> power-saving mode.
> Supports SMART auto save timer.
> Error logging capability: (0x01)Error logging supported.
> General Purpose Logging supported.
> Short self-test routine
> recommended polling time: ( 1) minutes.
> Extended self-test routine
> recommended polling time: ( 128) minutes.
> SCT capabilities: (0x003d)SCT Status supported.
> SCT Error Recovery Control supported.
> SCT Feature Control supported.
> SCT Data Table supported.
>
> SMART Attributes Data Structure revision number: 16
> Vendor Specific SMART Attributes with Thresholds:
> ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
> 1 Raw_Read_Error_Rate 0x000b 100 100 016 Pre-fail Always - 0
> 2 Throughput_Performance 0x0005 141 141 054 Pre-fail Offline - 72
> 3 Spin_Up_Time 0x0007 130 130 024 Pre-fail Always - 183 (Average 170)
> 4 Start_Stop_Count 0x0012 100 100 000 Old_age Always - 20
> 5 Reallocated_Sector_Ct 0x0033 100 100 005 Pre-fail Always - 53
> 7 Seek_Error_Rate 0x000b 100 100 067 Pre-fail Always - 0
> 8 Seek_Time_Performance 0x0005 118 118 020 Pre-fail Offline - 33
> 9 Power_On_Hours 0x0012 098 098 000 Old_age Always - 15962
> 10 Spin_Retry_Count 0x0013 100 100 060 Pre-fail Always - 0
> 12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 20
> 192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 290
> 193 Load_Cycle_Count 0x0012 100 100 000 Old_age Always - 290
> 194 Temperature_Celsius 0x0002 200 200 000 Old_age Always - 30 (Min/Max 17/40)
> 196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 56
> 197 Current_Pending_Sector 0x0022 100 100 000 Old_age Always - 96
> 198 Offline_Uncorrectable 0x0008 100 100 000 Old_age Offline - 98
> 199 UDMA_CRC_Error_Count 0x000a 200 200 000 Old_age Always - 0
>
> SMART Error Log Version: 1
> ATA Error Count: 47 (device log contains only the most recent five errors)
> CR = Command Register [HEX]
> FR = Features Register [HEX]
> SC = Sector Count Register [HEX]
> SN = Sector Number Register [HEX]
> CL = Cylinder Low Register [HEX]
> CH = Cylinder High Register [HEX]
> DH = Device/Head Register [HEX]
> DC = Device Command Register [HEX]
> ER = Error register [HEX]
> ST = Status register [HEX]
> Powered_Up_Time is measured from power on, and printed as
> DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
> SS=sec, and sss=millisec. It "wraps" after 49.710 days.
>
> Error 47 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 e0 20 dc 9a 01 Error: UNC at LBA = 0x019adc20 = 26926112
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:49.926 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:49.924 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:45.627 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:45.625 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:40.854 READ FPDMA QUEUED
>
> Error 46 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 f8 08 dc 9a 01 Error: UNC at LBA = 0x019adc08 = 26926088
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:45.627 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:45.625 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:40.854 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:40.853 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:36.572 READ FPDMA QUEUED
>
> Error 45 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 e0 20 dc 9a 01 Error: UNC at LBA = 0x019adc20 = 26926112
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:40.854 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:40.853 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:36.572 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:36.570 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:32.787 READ FPDMA QUEUED
>
> Error 44 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 f8 08 dc 9a 01 Error: UNC at LBA = 0x019adc08 = 26926088
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:36.572 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:36.570 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:32.787 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:32.785 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:28.969 READ FPDMA QUEUED
>
> Error 43 occurred at disk power-on lifetime: 15962 hours (665 days + 2 hours)
> When the command that caused the error occurred, the device was active or idle.
>
> After command completion occurred, registers were:
> ER ST SC SN CL CH DH
> -- -- -- -- -- -- --
> 40 51 00 00 dc 9a 01 Error: UNC at LBA = 0x019adc00 = 26926080
>
> Commands leading to the command that caused the error were:
> CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
> -- -- -- -- -- -- -- -- ---------------- --------------------
> 60 00 b8 00 dc 9a 40 00 04:44:32.787 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:32.785 READ LOG EXT
> 60 00 b8 00 dc 9a 40 00 04:44:28.969 READ FPDMA QUEUED
> 60 00 b0 00 db 9a 40 00 04:44:28.969 READ FPDMA QUEUED
> 2f 00 01 10 00 00 00 00 04:44:28.967 READ LOG EXT
>
> SMART Self-test log structure revision number 1
> Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
> # 1 Short offline Completed without error 00% 123 -
> # 2 Short offline Completed without error 00% 122 -
> # 3 Short offline Completed without error 00% 122 -
> # 4 Short offline Completed without error 00% 6 -
> # 5 Short offline Completed without error 00% 6 -
>
> SMART Selective self-test log data structure revision number 1
> SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
> 1 0 0 Not_testing
> 2 0 0 Not_testing
> 3 0 0 Not_testing
> 4 0 0 Not_testing
> 5 0 0 Not_testing
> Selective self-test flags (0x0):
> After scanning selected spans, do NOT read-scan remainder of disk.
> If Selective self-test is pending on power-up, resume after 0 minute delay.