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Bill paid two times, contact form not working, how to contact??

04/06/2015, 19h01
I paid the bill Transaction ID: 4K4024653H391553K Bon de commande 39344863 , and after you charged me again Transaction ID: 5GL50983DV819434K Bon de commande 39339851 please check and renew with other 3 months or send one transaction around 17.96 money back.

I tried to contact by support, no answer, I tried to contact by contact form that is not working

GRA1 - Rack: G102A02 - Server ID: 323118