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website down - no help


janus57
11/06/2015, 12h56
Hello,

i don't know if the same exist in English but you have this one in French : http://forum.kimsufi.com/showthread....en-mode-rescue

Cordially, janus57

bigrossxco
11/06/2015, 12h46
can anyone help with a way to get the data from mysql databases with the hard drive being in rescue mode?

bigrossxco
06/06/2015, 22h14
Citation Envoyé par nowwhat
@bigrossxco : if your hard disk is still some what operational, boot your server in RESCUE mode (see doc in forum about the how-to) and save whatever deems important to you. DO NOT boot normally.
Remember : never - ever store important data on only one drive, your server (or your PC). The question is not IF the drive will die ones, it will, but WHEN. Make backups, have backups, or leave. Period. this rule is the same for every one on planet earth. NO exceptions.

When you managed to save your data, you have to ask support to have it changed. There is a precise procedure for doing so, see this forum about the how-to.
You can even have the old drive being send over to you (be ready to pay env. 120 € (guarantee of data retrieval is not guaranteed).

KS-series servers are no-help servers, servers with help can be found here http://www.ovh.com and here http://www.soyoustart.com/us/
Btw: you just figured out why KS servers are cheap.
Thank you for the information and help much appreciated!

Whats the best way to download / back up my mysql databases from rescue mode? any guidance would be great

nowwhat
06/06/2015, 09h05
@bigrossxco : if your hard disk is still some what operational, boot your server in RESCUE mode (see doc in forum about the how-to) and save whatever deems important to you. DO NOT boot normally.
Remember : never - ever store important data on only one drive, your server (or your PC). The question is not IF the drive will die ones, it will, but WHEN. Make backups, have backups, or leave. Period. this rule is the same for every one on planet earth. NO exceptions.

When you managed to save your data, you have to ask support to have it changed. There is a precise procedure for doing so, see this forum about the how-to.
You can even have the old drive being send over to you (be ready to pay env. 120 € (guarantee of data retrieval is not guaranteed).

KS-series servers are no-help servers, servers with help can be found here http://www.ovh.com and here http://www.soyoustart.com/us/
Btw: you just figured out why KS servers are cheap.

janus57
05/06/2015, 22h42
Hello,

Can someone please fix the server asap and get it up and running with the data as it was? or what will your next excuse be?
no backup no data, KS don't backup dedicated server, it's the job of the administrtor of the server (aka YOU).

And their is no support on week-end on KS (NO SLA and support "ASAP" or "best-effort" like you want).

HDD can crash at any moment so if you dont backup your data anyone will do it for you.

All that are in the TOS you agreed.

Cordially, janus57

bigrossxco
05/06/2015, 22h30
my website has been down over 24 hours due to issues with the faulty hard drive

i got emails to advise that it looks like it will fail

the server restarted and then surprise surprise its having issues

I emailed you to advise of this possible issue to which - no response

i get an email from your support team to advise of an issue however little help to resolve it or how to go forward

My site still down, no further replies received from anyone

Possibility I have lost all my website data , now why cant we as people who give you money get help we deserve?

Can someone please fix the server asap and get it up and running with the data as it was? or what will your next excuse be?


ks3099638.kimsufi.com


PS its due for renewal in July and wont be renewed until fixed, I have never had any issues with you so why all of the sudden?