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problem with password via email


roya2001it
20/06/2015, 11h10
Hi, i managed to log in after some time, but i want to solve the problem concerning my email, i can't find the european ovh support, could you please link me where i have to ask the change my email?
thanks

janus57
15/06/2015, 14h37
Citation Envoyé par roya2001it
how can i get the private key to log in?
Hello,

when you generate your SSH key you ahve 1 private and 1 public.

The private is PRIVATE for YOU, and the public goes en the server (or in the rescue).

Just put the private in putty or another SSH client and it will be good.

Cordially, janus57

roya2001it
15/06/2015, 12h02
how can i get the private key to log in?

nowwhat
15/06/2015, 09h30
(double post)

nowwhat
15/06/2015, 09h20
Noboy will help you, except for the "changing mail in your Manager". That might take several days.
KS is a "do-it-yourself-server".

DO THIS : as explained into the same FAQ, : install an SSH key into the Manager.
Hard Reboot your server in rescue mode -> you'll be needing your private key to login (no password, so: no mail needed)
Mout your partitions.
Change root password (old password isn't needed) - keep your SSH session open.
Now, in KS Manager put server in normal boot mode.
Then, type reboot as a command in SSH session.When server comes up, your new root password will be needed.
Done.

roya2001it
15/06/2015, 09h17
Hope someone can help me as soon as possible...
thanks

roya2001it
15/06/2015, 09h16
Hello,
when i try to add a ssh key it says it's not possible to add it with the OS.
Moreover i opened a ticket yesterday and i haven't still got any answer, i still have the old email , i really don't know how to solve my problem, i bought the server but it's still unusable.

janus57
14/06/2015, 22h03
Hello,

to change the email contact the support.

To connect to your server see in the FAS the usage of an SSH Key whih can be integrated when you install your OS.

Cordially, janus57

roya2001it
14/06/2015, 20h30
Hello, i have just purchased a server on kimsufi, sadly i didn't get any email with a password, the email i used doesn't seem to be working.
I tried to change the primary email on gmail but i haven't managed to do it, could anyone help me to change it, please? i can't get the password to login.
Thanks