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Order validation.When the server would be delivered?

17/06/2015, 10h48
Hi,I placed an order(39669766) for KS-3.But it has been in progress for a few days.I sent emails to & & with my proof for order validation and VAT removal request.But no reply and the order is still in progress.Could you(any kimsufi staff) check it out,please?
My order number is 39669766.
My Customer ID is zy4827-ks.

Looking forward to your reply.