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Err_name_not_resolved


ablubeti
27/03/2016, 20h06
solved
http://www.deskdecode.com/err_internet_disconnected

nowwhat
24/08/2015, 09h13
Citation Envoyé par Andreuramos
....
What can we do to solve this? Any tip will help. Thank you!!
'CPanel' access is nice, but forget about it when there are troubles. It won't help you.
Do you have SSH access ? That's the one you need to analyze your server.

If SSH doesn't work, your good for a "boot in rescue" mode, and analyze from there. While you are in rescue mode, do a hardware test.

Andreuramos
23/08/2015, 18h26
Dear Kimsufi staff:

From today at 00:00 aprox. our website (hosted at your servers) does not load. Neither the cpanel backend also hosted in your servers. The error that is shown when trying to access the website is

Code HTML:
ERR_NAME_NOT_RESOLVED
The error accessing CPanel is

Code HTML:
ERR_CONNECTION_REFUSED
Which means the DNS has not found our domain. Here I list the checks we've made:

  • Our Kimsufi Account is paid and available.
  • Our Cpanel Licence is also OK
  • Our domain is paid until 2017


What can we do to solve this? Any tip will help. Thank you!!