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The order 41928996 is being processed.

resi

27/08/2015, 11h19

Welcome to the support hole

means

27/08/2015, 07h15

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Your order was paid on 24/08/2015 a 12:35:08 - Your order is in progress

I already paid for three days, and the ID has been sent to the https://www.kimsufi.com/en/support/contact_us.xml, why has not handle it?