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[Important] Can't renew the server. The Renew service does't work.


janus57
29/08/2015, 18h36
Hello,

The server are in auto-renew ?
If there are in auti-renew and fail a link appear in the manager to "charge" the account (normally).

Cordially, janus57

nowwhat
29/08/2015, 14h21
During weekend, they (commercial services) went home
Monday morning , they will be there ....
Ticket handling works, but takes some days. This forum is loaded with people finding out the same conclusion every day : "hey, service is slow" (they all didn't know that up front, they don't read here before renting a KS)

i54201314
29/08/2015, 09h21
I have 4 KS servers.

2 server can renew, but other 2 server can't renew.

I'm trying to get help on the issue.

I didn't receive a notification about expiration date and luckily checked the service just two days before deadline.

Here is the problem, I can't pay for the server, because renewal service returns the error:

----------
No service has been found for the domain ns3262526.ip-5-39-77.eu
Re-enter the domain name if it's a typing error

Some of your services have an order being processed :
-ns3262526.ip-5-39-77.eu
----------

and

----------
No service has been found for the domain ns349488.ip-91-121-112.eu
Re-enter the domain name if it's a typing error

Some of your services have an order being processed :
-ns349488.ip-91-121-112.eu
----------


https://www.kimsufi.com/en/cgi-bin/o....ip-5-39-77.eu
https://www.kimsufi.com/en/cgi-bin/o...-91-121-112.eu


Today is the last paid day. I'm afraid the server will be automaticly turned down.

Nobody answers on Tickets. No answer on email from support. What's going on?