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Almost 48 Hours - Still in progress


nerdness
21/09/2015, 22h34
Yea I'm still without my server. Had forgot about it. Went with Online.net and we were up and running in 30min.

I just hope it's completed before the next billing cycle so I can cancel it. They can keep my initial $25 euro, they obviously need it.

MrLibya
12/09/2015, 17h16
Same Too My Friend !
https://forum.kimsufi.com/showthread...854-VALIDATION
iam from 1/9 !

DjSeTs
12/09/2015, 10h20
Your order was paid on 09/09/2015 a 00:16:41 - Your order is in progress... and stiil waiting

Number: 42677992
Date: 08-09-2015 23:20:21

nerdness
11/09/2015, 17h05
Still nothing. Bummer.

janus57
09/09/2015, 23h37
Hello,

Nope. Docs do not need to be sent via mail, unless they expect mail delivery within 24hrs.
last time in french forum i see if the docs are send from the mail registered in the KS account the verification is more ""fast"" since the mails of the docs send is the same as the account with the BC that trigger the security.

So make as you wish.

And the validation service validate KS/SYS and OVH server so since KS server have no SLA i let you imagine which is validated the first between KS/SYS and OVH.

Cordially, janus57

nerdness
09/09/2015, 23h22
Citation Envoyé par janus57
Hello,

no support on forum so…
They need to be more clear about that. Their topic states that they are offering support via email and are shutting down “Hardware Incident” and “Support - Commercial” sections in the Kimsufi Forum. I am not having an issue with hardware nor do I consider myself a commericial entity. I'd hope a $15 server isn't being used for commericial productions... This lead me to believe general support is still offered on the forums

Citation Envoyé par janus57
But the 120seconds are only for server racked on user verified (not your case).
Correct. And I sent in the verification the same working day. And there was stock for several days after.

Citation Envoyé par janus57
Verification can take several days (docs need to be send by the mail registered in the KS account i think), and after validation there is the delivery (no validation on week-end i think).
Nope. Docs do not need to be sent via mail, unless they expect mail delivery within 24hrs. Pretty impossible... Eh?

-Image of them requesting docs-

janus57
09/09/2015, 22h35
Hello,

no support on forum so…

But the 120seconds are only for server racked on user verified (not your case).

Verification can take several days (docs need to be send by the mail registered in the KS account i think), and after validation there is the delivery (no validation on week-end i think).

Cordially, janus57

nerdness
09/09/2015, 21h42
Sept 2 I received email asking for pictures of ID, credit card, bill in payers name. Sept 2nd I supplied a HD picture of all three items.

I ordered KS-3 which had stock and 120sec deployment listed and it had stock for several days after.

I have asked support via the contact form and here on the forums. I was ignored for 8 days, till now.

janus57
09/09/2015, 20h07
Hello,

have you look tour mail if you have a verification process ?

What KS have you order ?

Cordially, janus57

nerdness
09/09/2015, 16h52
Day 8:

Nerdness is alone. He's lost. There appears to be no hope.

... A man with no hope is a man on the edge of disaster. What's in store for Nerdness? Tune in tomorrow and learn of his fate as he will once again attempt to make contact with the elusive Kimsufi Staff!

nerdness
07/09/2015, 22h06

nerdness
07/09/2015, 22h04
Day six. Still in progress. Now a Total Bummer. No support reply via contact form or here on forums.

nerdness
05/09/2015, 04h16
Still nothing. Bummer.

nerdness
04/09/2015, 02h00
I placed my order almost 48 hours ago. I sent in the three required documents for validation and my order is still in progress. I know 120 seconds isn't always possible, but geeze. What's up?

[ORDER 42357093]