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French to English support related

04/09/2015, 10h56
I just got KS-3 at France location. Now I have a problem that I am getting all email communications in French and even the invoice is generated in French. Further VAT is applied even though I am from India.
Could some one please help me out to resolve the above issues?
I want all communications in English and VAT to be refunded in my paypal account.
Is this possible? I have raised a support ticket but there is no response yet.

Thanks in advance for any feedback or help!