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Order expired

12/09/2015, 19h04
I've tried to order KS-3 server MULTIPLE times and all the time it says that order has expired.
What I'm doing wrong?
I sen't email to using my order number as title of email and uploaded 2 images.
1st with copy of passport and 2nd picture of copy of phone bill with adress included of course.
I've also sent message to kimsufi team using this form: and I'm still waiting for reply, it's been few days already.
I hope I can get help here.