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Still no order after one month and support crappy response


jawa78
04/12/2015, 18h35
Citation Envoyé par nowwhat
@ jawa78 : if you have some time ( ) include an order number in your message.
44021121 is the order number

nowwhat
04/12/2015, 08h26
@ jawa78 : if you have some time ( ) include an order number in your message.

jawa78
04/12/2015, 03h17
Up to 7 weeks no server this is just fraudulent at this point.

John2005
30/11/2015, 22h14
hey at least you got a response....im still waiting for that AND the server....but i refuse to wait longer than a day when it said it would be online within 120seconds and more importantly when the staff refuse to actually reply to my tickets...that is terrible... ive never had a company do this before and I've never seen Kimsufi do this either it seems they went down hill since i was here last.... welp, its another host to cross off my list if this aint sorted by tomorrow i promise that.

jawa78
20/11/2015, 14h21
I ask if they could check to see if there was anything else I needed to do or anything they could do to find out why a month out still no server

Dear Sir / Madam, I am sorry for that delay, but right now we really can just wait or cancel your order and make refund, as I already wrote you. There are no other options right now. If there is anything else please do not hesitate to contact us. Kind Regards, Jan Kimsufi Customer Support

Fact that there is no escalation point is disheartning.