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VAT exemption


Visor
05/01/2016, 18h08
Hello, I sent a VAT exemption request via this form(I had attached my passport scan to it as well.): http://www.kimsufi.com/en/support/contact_us.xml

But I still haven't received any reply. And in my control panel it still shows I have to pay VAT.

Can anyone tell me how much it takes for the requests to processed?

Thanks!