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No answer for email, no validation, service is dead...


nowwhat
19/02/2016, 16h00
So, all is well

fundserver
17/02/2016, 20h10
Thanks for help,

Citation Envoyé par nowwhat
They DO send mails (otherwise they can't sell servers).
Do you not receive their mails ? (this is normal for a msn, outlook, hotmail, yahoo, etc account - they are pretty worthless fr serious issues)- > take another, more serious mail address.

I receive two mail's, one from robot (Hello, Thank you for contacting the OVH Validation team. This message is to confirm that we have received your message. A member of our Validation team will respond to you as soon as possible....)
And I have a manager (control panel) but no mails for validation I wait one day...

Btw : this is a user-to-user (== client) forum. So, pleae note : I'm just a client like you.
Contact them by phone - if you manage - or mail (using a good mail adress) - or, if your 'Manager' https://us.kimsufi.com/us/en/manager/? is activated, by ticket.

fundserver
17/02/2016, 20h09
Thanks for help,

Citation Envoyé par nowwhat
They DO send mails (otherwise they can't sell servers).
Do you not receive their mails ? (this is normal for a msn, outlook, hotmail, yahoo, etc account - they are pretty worthless fr serious issues)- > take another, more serious mail address.

I receive two mail's, one from robot (Hello, Thank you for contacting the OVH Validation team. This message is to confirm that we have received your message. A member of our Validation team will respond to you as soon as possible....)
And I have a manager (control panel) but no mails for validation I wait one day...

Btw : this is a user-to-user (== client) forum. So, pleae note : I'm just a client like you.
Contact them by phone - if you manage - or mail (using a good mail adress) - or, if your 'Manager' https://us.kimsufi.com/us/en/manager/? is activated, by ticket.

fundserver
17/02/2016, 19h19
Thanks for reply, I receive from ovh two letter's. One with text bellow:

Hello,
Thank you for contacting the OVH Validation team.
This message is to confirm that we have received your message. A member of our Validation team will respond to you as soon as possible.
In order to avoid any possible delays, please ensure that you have provided clear, unaltered, full color images of all the requested documents.
For further inquiries on this issue, please reply to this message directly.
Please note that our validation team is available Monday to Friday from 7:30am to midnight Eastern Standard Time (UTC -5), as well as Saturday and Sunday from 10:30am to 7pm EST.
Thank you for choosing OVH, and have a great day.
The OVH Validation Team
......

And Two:

Dear Customer,
We confirm that your order (no. 2947061) has been created for a total amount of USD 145.99.
You can make the payment for this order by copying or clicking
on the link below:

https://us.kimsufi.com/us/en/.......

Order number : xxxxxxx
Password : xxxxxxxx

Once your order has been confirmed, you will receive your invoice by email.
We would like to remind you that you have access to the statements from the
OVH Manager, by clicking on Administration and My Invoices.
Please be aware that you can consult our terms and conditions by clicking here:
http://www.kimsufi.com/us/en/termsofservice/

Thank you for your order.
Best regards,

Kimsufi.com Customer Service
Contact: http://forum.ovh.ca

I go to url and see my order,

In my order-

Your user account has not yet been validated.
To order, please send the following two documents to validation@ovh.ca by quoting your nichandle: ko302061-ks

Proof of ID:
ID card
Driver's License
Passport
Proof of address:
Utility bill (Gas, electricity, phone)
Bank statement
Official correspondence

I send two document's (car license and phone bill) to validation@ovh.ca and NO ANSWER

nowwhat
17/02/2016, 18h51
Citation Envoyé par fundserver
I new customer. I can't buy server because can't receive the validation confirmation. (Validation order 2947061).
They DO send mails (otherwise they can't sell servers).
Do you not receive their mails ? (this is normal for a msn, outlook, hotmail, yahoo, etc account - they are pretty worthless fr serious issues)- > take another, more serious mail address.

Do NOT bother contacting their commercial services (you could wait days or even weeks for an answer) - just create another order - that will go faster.

Btw : this is a user-to-user (== client) forum. So, pleae note : I'm just a client like you.
Contact them by phone - if you manage - or mail (using a good mail adress) - or, if your 'Manager' https://us.kimsufi.com/us/en/manager/? is activated, by ticket.

fundserver
17/02/2016, 16h14
I new customer. I can't buy server because can't receive the validation confirmation. (Validation order 2947061).
I posted two documents but not receive answer or validation (only robot send me a reply).
Help me to validate and buy new server please!