[janus57]

Hello,

How long will it take on average?

It depend, KS have NO SLA, so 1hour to 1week or more

In most cases, will Kimsufi automatically detect the hardware failure?

depend what hardware failure is and if the RTM is "OK" on your server.

Cordialement, janus57

[roychan]

Hello,


yes if they don't detect the problem

Cordialement, janus57

How long will it take on average? In most cases, will Kimsufi automatically detect the hardware failure?

[janus57]

Hello,

should I submit a ticket to kimsufi and inform them replacing the failed hardware?

yes if they don't detect the problem

Cordialement, janus57

[roychan]

Hi all,

I just ordered a KS-3C as my website server. Nice control panel and performance.
But as we all know, the dedicated server is unmanaged. We have to handle all the issues of the server we have. I am questioning how the hardware replacement policy is. If I can not boot into my system (for instance, hdd failure), should I submit a ticket to kimsufi and inform them replacing the failed hardware?

Waiting for your reply,
Thanks.

- Roy