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I don't know if I have a server or not!

30/03/2016, 11h17
Good morning. Yesterday I made an order for a server ks-4c. I paid by paypal. Then it appeared on the control panel that the order was outstanding, and I did not have any hired server. Now that message don't appears. In paypal they have not yet paid anything. So I do not know if that order has not been studied well, or if it has been completed but have to wait a few days, or do I have to do. Yesterday, I sent a ticket to support but have not told me anything yet. Is this normal? someone has happened this? Should I contract a new server? Or should wait? Thank you very much