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Not receiving SMS


nowwhat
25/06/2016, 23h31
Citation Envoyé par pl141043-ks
Didn't setup security codes, it was not required for SMS,....
And the day your phone dies / breaks down / you loose it ?
You ALWAYS NEED these codes as a "plan B" scenario.
Now, your locked out ... and no way to use connect to your manager and .... send a support ticket, or what ever.

Btw: Murphy's law says : If you don't have the Plan B; go are gona need it badly.

pl141043-ks
24/06/2016, 15h42
Didn't setup security codes, it was not required for SMS, I contacted support. Hope they will respond soon

nowwhat
24/06/2016, 14h48
Citation Envoyé par pl141043-ks
Hi, I can't login to Kimsufi manager because I am not receiving SMS for 2 factor authentication. It worked yesterday, now it is not.
My Kimsufi username is pl141043-ks
Contact support.

You can still use the Manager, just use one of those 10 "security codes" you prepared when you activated the 2 factor auth.
( this happens all the time : people break / loose / get shut off - then they couldn't access several services anymore )

pl141043-ks
24/06/2016, 08h25
Hi, I can't login to Kimsufi manager because I am not receiving SMS for 2 factor authentication. It worked yesterday, now it is not.
My Kimsufi username is pl141043-ks