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Server unstable


nowwhat
07/07/2016, 17h51
Again, on this forum you will only find server users - NOT KS support members.
So:
I can't see your tickets.
I can't check your server by looking up the log to tell you what's up.

What I can see is that your server starts, and reboot a couple of minutes later ....

All the tests in rescue are made with no result, but in normal boot it restarts constantly.
Good to here !!!
So this tends to be a software issue .....
Or, maybe a DOSS issue ??
When you switch to rescue mode, and your server stays in rescue mode, does it reboot ?
(using other words : the same server (hardware) is running - other software (the boot rescue kernel) is running.

While you have activated rescue mode, mount your partitions and check out ALL recent logs.

Btw : You're using and (very) old kernel.

pchr
07/07/2016, 12h32
-What ticket ?
-Manager->support->tickets

-What problem ?

last | more
root pts/0 188.165.199.44 Thu Jul 7 11:12 still logged in
reboot system boot 3.14.32-xxxx-grs Thu Jul 7 11:12 - 11:13 (00:01)
reboot system boot 3.14.32-xxxx-grs Thu Jul 7 11:09 - 11:13 (00:04)
reboot system boot 3.14.32-xxxx-grs Thu Jul 7 11:06 - 11:13 (00:07)
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reboot system boot 3.14.32-xxxx-grs Thu Jul 7 11:00 - 11:13 (00:13)
reboot system boot 3.14.32-xxxx-grs Thu Jul 7 10:57 - 11:13 (00:16)
reboot system boot 3.14.32-xxxx-grs Thu Jul 7 10:54 - 11:13 (00:19)
reboot system boot 3.14.32-xxxx-grs Thu Jul 7 10:52 - 11:13 (00:21)
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It's only for today.

-What do you mean by unstable ?
-Look up.

Please don't tell me that i can't use 90% of cpu. I have the old one kimsufi from OVH and that problem doesn't occurs.
Do you want to tell me, that i bought a KS-6 and i wan't use 16 cores of cpu's? I can use it only in idle?
All the tests in rescue are made with no result, but in normal boot it restarts constantly.
There is no info in logs, it "just out of air" and reboots

nowwhat
07/07/2016, 10h57
Hi,

This forum is a user (like you) to user (like me) only.

So :
What ticket ?
What problem ?
What do you mean by unstable ?
OVH Monitoring is nothing more as "it replies to the 5 minute PING that OVH sends".
IF
The network is slow, de PING is dismissed - OVH 'thinks' that the server is dead -> OVH restarts the server and sends you a mail.
or
Your server doesn't reply on the mail (because it is really over loaded) then : same result.

The network issue : you can't do anything : cheap KS servers do not include expensive network guarantees.
Server overload : stop overloading it.

If you want that KS support team does something for you, open a ticket - but DO NOT write them what you wrote here in the forum. That won't work, you'll wait forever because they will trash your request right away.
What you should do :
Boot server in rescue mode.
DO all the hardware tests.
IF you find a test failing, send them the results of the test (copy paste de test and results)
THEN they will repair the hardware issue.
All other (software issues) : you should contact the administrator of your server (I know : that is you )


Note :
Server is unstable on havy load and restarts frequently.
This is what a client (user) would say to the system admin - the administrator.
The admin checks out why ... by looking at the logs of the server to see why it goes down. (asking on a forum won't do it : WE - this means everybody on the planet earth EXCEPT YOU won't be able to find out why).
He would find things like :
Disk failing => crash ....
Out of memory => crash ...
etc.
If the admin doesn't find anything then this doesn't mean it isn't there (in the logs) : it only means the admin didn't recognize the reason.
At the end, the admin will stress test the server with the rescue mode test tools. A bad memory chip, bad power supply, bad sata cable or a bad disk will be found then.

pchr
06/07/2016, 22h11
Hello.
Can anyone tell me why support doesn't replay to my ticket and resolve problem with my server?

ns319185

Server is unstable on havy load and restarts frequently.

OVH Monitoring finds server down but after a while it restarts and investigation is canceld.
It's brand new server and problem is from the begining on other os.