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No reply to ticket


Lawa
24/07/2016, 07h37
Hello,
I created a ticket 2 days ago to prove that I'm outside of EU so I don't have to pay VAT on my purchase but I did not get a confirmation about my ticket on my link and also I did not get any kind of replies since..
How much do I have to wait ? and where can I access my open support tickets?

Thanks