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I'm being charged VAT but should be except on account. Prood already provided.

18/08/2016, 17h30

When this account was first opened all proof was provided but I have just realised I am still being charged VAT. I'm not sure when this happened. I think it was when we moved over to automated billing but could have been from beginning of services.

Can Admin please check and refund any over-payments to credit ASAP.