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What's wrong with my order 4196451?

31/08/2016, 11h38
There are people on the OVH forum who pay top whack getting no reply so I wouldn't hold out any hope of a reply here.

30/08/2016, 15h40
I had this - they then asked me for ID.

30/08/2016, 15h31
Number: 4196451
Date: August 29, 2016 13:31:53

It still "in progress" Where is promised 120 sec for delivery? Also I unable to create any support ticket.

Please respond.