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URGENT - Paid prolonging servers but get suspension notice


janus57
21/11/2016, 12h43
Hello,

The order is now in progress. It will be completed shortly subject to availability.
check the order status and contact the KS support if it's wrong.

forum !== support

Cordialement, janus57

buske
21/11/2016, 10h02
Dear kimsufi Team,

last week I paid to prolong 3 servers. I got the following Email afterwards (17.11.2016):
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We confirm the receipt of your payment corresponding to order number 60204626

The order is now in progress. It will be completed shortly subject to availability.

We would like to thank you for choosing OVH.

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TODAY I received 3 emails - one for each server - telling me that the servers are suspended due to missing payments - THIS IS WRONG!

Please activate the servers asap cause I paid for this last week via paypal.

Best

Martin