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Renew Dedicated Server failed - But money is not charged back!

04/02/2017, 21h35

you should contact the support.

Cordialement, janus57

04/02/2017, 17h23

I did pay with credit card to renew my dedicated server. The money is still not on my credit card but it says the payment failed.
I don't know if my dedicated server is renewed yet, my credit card still says nothing on balance but also my dedicated server which expired on 30th January is still online.

Can someone please help me?